At Skinfacture, customer satisfaction is our top priority. We are committed to providing 100% authentic international and Korean skincare products. If you experience any issue with your order, we’re here to help with a simple and transparent return or exchange process.
Please read the following terms carefully before requesting a return or exchange.
Terms & Conditions
1. Return/Exchange Request
Please notify us within 3 days of receiving your order if you wish to request a return or exchange.
Contact us with your order details via:
- Email: support@skinfacture.com
- WhatsApp: +92 307 0826677
2. Eligible Reasons
Returns or exchanges are accepted only for genuine reasons, including:
- Wrong product delivered
- Damaged or leaking product
- Expired product
- Product received in unusable condition
We do not accept returns or exchanges due to:
- Change of mind
- Personal preference
- Allergic reactions or skin incompatibility (as skin types vary)
- Products that have been opened, used, or tampered with
3. Product Condition
To qualify for a return or exchange, the product must:
- Be unused and unopened.
- Be returned in its original packaging with all labels intact.
- Not be damaged due to misuse or improper handling after delivery.
4. Wrong or Damaged Item
If you receive the wrong or a damaged product, please contact us within 24 hours of delivery.
To process your request, kindly provide:
- Your order number
- A clear unboxing video (starting before opening the parcel)
- Photos or videos showing the issue
Claims submitted without an unboxing video may not be eligible for approval.
5. Return Shipping
If the return is approved due to our error (wrong, damaged, or defective product), we will arrange the return or cover the return shipping cost where applicable.
If reverse pickup is unavailable in your area, you may be asked to ship the product back and share the courier receipt.
6. One-Time Replacement
Each order is eligible for one replacement only. Once a replacement has been issued, no further replacement or refund will be available for that product.
7. Inspection & Approval
All returned items undergo a quality inspection upon arrival. Once approved, your replacement or refund will be processed within 5 business days.
8. Refunds
Approved refunds will be issued using the original payment method or another mutually agreed method.
Original shipping charges are non-refundable, except in cases where the error was on our part.
Our Commitment
At Skinfacture, we take pride in offering genuine skincare products sourced from trusted international brands. Every order is packed with care to ensure it reaches you in perfect condition.
If you have any questions regarding our Return & Exchange Policy, our customer support team is always happy to assist you.
Thank you for choosing Skinfacture. We appreciate your trust and look forward to helping you achieve your skincare goals.
