Last Updated: September 2026
At Skinfacture, we are committed to delivering authentic international and Korean skincare products safely and as quickly as possible. Please read our shipping policy below before placing an order.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales or promotional periods, processing times may be slightly longer.
Shipping Coverage
We currently ship across Pakistan.
For international shipping inquiries, please contact our customer support before placing your order.
Delivery Time
Estimated delivery times are:
- Lahore: 1–2 business days
- Major Cities: 2–4 business days
- Remote Areas: 3–7 business days
Delivery times are estimates and may vary depending on courier services and weather or other unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) are displayed during checkout before payment.
We may occasionally offer Free Shipping on selected promotions or minimum order values.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via SMS, WhatsApp, or email (where applicable), allowing you to monitor your shipment.
Delivery Attempts
Our courier partner will make delivery attempts according to their policy.
If the shipment is returned because:
- the customer is unavailable,
- the shipping address is incorrect,
- or the parcel is refused,
additional shipping charges may apply for re-dispatching the order.
Incorrect Shipping Information
Please ensure that your name, phone number, and shipping address are accurate before completing your order.
Skinfacture is not responsible for delays or failed deliveries caused by incorrect customer information.
Damaged or Missing Items
If your parcel arrives damaged or any item is missing, please contact us within 24 hours of delivery.
To help us resolve your issue quickly, please provide:
- Your order number
- A clear unboxing video (recorded from before opening the parcel)
- Photos or videos showing the damaged or incorrect product
Claims submitted without an unboxing video may not be eligible for replacement.
Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Public holidays
- Severe weather
- Courier service issues
- Political unrest
- Natural disasters
- High order volumes
Skinfacture is not liable for delays caused by third-party courier companies or events beyond our control.
International Orders
International shipping may be available upon request.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country’s customs authorities.
